Refund policy

If within 30 days of your first payment you decide MyCM is not for you, we refund the full amount. You do not have to explain why. There are no conditions about how much you used.

It applies to your first purchase, monthly or yearly. It also applies if you moved up to a higher plan and changed your mind: in that case we refund the difference you paid.

Either of these two ways, whichever suits you:

• If you bought from outside Argentina, ask Dodo Payments directly: they are who sold to you and who issued the invoice. The link is in the confirmation email for your purchase.
• Write to us at b2studiomarketing@gmail.com from your account’s email address. We reply within 2 business days.

Once approved, the money goes back to the same payment method you used. How long it takes to show up depends on your bank or card: usually between 5 and 10 business days, and it is not something we can speed up.

Once the 30-day window has passed, periods already billed are not refunded, neither in full nor pro rata. What you can do at any time is cancel: the plan keeps working until the period you already paid for is over, and you are not charged again.

This is the norm for software subscriptions, and it is why the monthly plan exists: if you are not sure about committing to a year, start there. It costs more per month, but the risk is one month.

That said, there are three situations where we refund anyway, even past the 30 days:

• It renewed without you noticing. If you write within 14 days of a renewal you did not want and you made no new content in that period, we refund it in full.
• The service was down for a long stretch and you could not use it. We make up for it with plan time or with money, whichever you prefer.
• You were charged twice or there is a billing error. That gets fixed always, with no time window.

When the refund is approved, the plan is cancelled and you go back to an account with no plan. You can still sign in, see your brand kit and your photo library, and download what you had already made. What you will not be able to do is make anything new.

The pieces you already downloaded stay yours, unconditionally. We do not ask you to stop using them and we do not take them down from anywhere: they are on your computer and they are yours.

Your data stays stored in case you come back. If you want us to delete it, ask and we will: it is explained in the privacy policy.

The guarantee is in good faith and has no small print, but it does have one limit: it does not cover repeated use of the cycle “subscribe, use up the whole quota, ask for the refund, subscribe again”.

If we spot that pattern we can turn down the request and close the account. That is the only one. If you are wondering whether your case falls under this, it almost certainly does not: just ask us.

This policy adds to the rights the law gives you; it does not replace them or limit them. If the rules in your country give you a longer window or better conditions, those are the ones that count.

If you bought from outside Argentina, the seller of record is Dodo Payments and their terms also apply; you can read them at dodopayments.com. If you bought from Argentina, we are the seller and this policy is the one that applies, with no intermediary.